UAP Old Mutual Goes Digital with Online Motor, Travel Insurance Portals

UAP Old Mutual Insurance has officially launched its new online motor and travel insurance portals, marking a significant step forward in the company’s digital transformation strategy.

These platforms are designed to streamline the insurance purchase process and offer customers a seamless, self-service experience accessible from anywhere, at any time.

According to officials, the new portals empower customers to easily onboard, explore product benefits, get quotes, and manage their policies online.

“These portals are designed with the customer at the centre. As Uganda’s internet user base surpasses 13 million, we are meeting customers where they are-online. This is a critical move to boost convenience, and operational efficiency," said Antony Mutyabule, the Business Transformation Manager at UAP Old Mutual.

“We aim to digitize the entire customer journey, from onboarding to claims. We are committed to continuous improvement and innovation with purpose,” he added.

The General Manager at UAP Old Mutual, James Maguru said their target is transforming the way insurance is accessed and experienced.

“With the launch of these portals, we are making insurance more accessible, convenient, and aligned with customer expectations. Whether it is digitizing access, easing the payment process, or supporting customers on the road, we are here to serve better,” Maguru said.

At the same event, UAP Old Mutual also launched the Mpola Mpola campaign, a flexible payment model allowing customers to pay their annual motor insurance premiums in manageable monthly instalments.

According to officials, this customer-first approach ensures that quality insurance remains affordable and within reach for all, reinforcing UAP Old Mutual’s role as a trusted financial partner.

Additionally, motor policyholders will benefit from roadside assistance services such as tyre changes, jump-starts, fuel refills, and towing.

"This additional service is presented to ensure that customers are not stranded when a motor issue arises," officials said.

The Licensing and Compliance Manager at Insurance Regulatory Authority of Uganda, Kevin Katete Kevin commended UAP Old Mutual for the portals that he said are a  significant step towards enhancing insurance penetration and promoting financial inclusion.

"As a regulator, we actively support innovations that make insurance more accessible, customer-centric, and responsive to the needs of today’s digital-savvy consumers. At the Authority, we prioritize innovation that is accurate, convenient, and designed with the customer in mind, ensuring these elements are embedded in every solution we endorse," Katete said.