NWSC Takes Kampala, Nansana Leaders on Water Infrastructure Tour Amid Supply Outcry

In response to mounting public frustration over persistent water outages, the National Water and Sewerage Corporation (NWSC) on Tuesday conducted a guided tour for local leaders from Kampala and Nansana Municipality, showcasing its major infrastructure projects.

The delegation visited the Katosi Water Treatment Plant, Nsumba Reservoir, and Sonde Reservoir to understand the operational challenges behind the inconsistent water distribution affecting several communities.

Residents in areas such as Kawempe and Nansana have complained of going up to two weeks without water, prompting leaders to demand accountability and swift intervention.

Mr Ntale Kalema, the Speaker of Nansana Municipality, voiced concerns over glaring disparities in service delivery.

“Out of the four divisions in Nansana Municipality, only Nansana Division and Nabweru have access to piped water. Busukuma and Gombe are still left out,” Kalema said.

He added that population growth had outpaced infrastructure capacity and called for a sewage pipeline system, noting that many residents cannot afford private exhauster services.

The tour concluded with an NWSC Baraza—an open public forum—where residents, customers, and local officials raised grievances about low water pressure, prolonged outages, and poor communication.

Engineer Joe Kamanyi, NWSC’s Director of Projects, revealed that a 30-month expansion project is underway to improve water access.

The project includes pumping water from Namugongo to Kanyanya and Kabulengwa, supported by the construction of 60-million-litre storage tanks and new booster stations.

Engineer Muhamood Lutaaya, General Manager for Kampala Water, acknowledged financial constraints as a major challenge.

“We serve the whole country using money paid by our clients,” Lutaaya said. “We don’t receive direct government subsidies, and we’re also handling 1,500 new connection requests every month.”

NWSC Executive Director Dr. Silver Mugisha emphasized that production is not the issue.

“We generate 400 million litres of water daily against a demand of 320 million litres. Our challenge is efficient distribution, especially in the face of rapid urban growth and frequent acts of vandalism.”

Dr. Mugisha appealed to the public to report illegal connections and construction activities that damage water infrastructure, warning that such incidents often lead to contamination and extended service interruptions.

NWSC officials pledged to continue engaging communities as they roll out system upgrades aimed at stabilizing supply across the Greater Kampala Metropolitan Area.