Over 20 Mobile Money Agents Left in Debt Crisis After Alleged UGX 200 Million Fraud Linked to Flow Uganda Employee in Kampala and Wakiso

KAMPALA, Uganda — More than 20 mobile money agents in Kampala and surrounding areas have been left in financial distress after allegedly falling victim to a suspected loan scam involving a man identified as Tumusiime Wyclif, an employee of Flow Uganda.

The agents claim they collectively lost over UGX 200 million after Wyclif allegedly convinced them to take mobile money float loans, some of which they say they never requested or fully understood.

According to the victims, Wyclif moved around different parts of Kampala, mainly in Wakiso areas, presenting himself as an official representative of Flow Uganda. They say he carried an employee identification card and approached mobile money agents, promising them quick float loans to boost their businesses.

The agents allege that he explained how Flow Uganda’s loan system works and told them they first needed to “boost” their mobile money lines in order to qualify for higher loan limits.

“He looked genuine and confident because he knew everything about the system,” one affected agent said.

The victims claim Wyclif would first deposit money onto their agent lines before guiding them through what he described as a loan activation process. However, they later discovered that the funds had been diverted to his personal mobile money accounts.

Some agents say they only realized they had been defrauded after receiving repayment demands from the company.

Sylivia Nakalanzi, a mobile money agent in Nansana, said she initially rejected the loan offer when Wyclif approached her.

“He came and explained that Flow Uganda gives float loans to agents. I told him clearly that I did not want any loan, but he kept insisting that it would help my business grow,” Nakalanzi said.

She added that Wyclif later processed a loan of UGX 1 million in her name before allegedly transferring the money to himself.

“He confused me through the whole process. The money passed through my line, but I never used it. Now I am being asked to repay money that I never benefited from,” she said.

Another victim, Immaculate Musimenta, said she trusted Wyclif because he appeared to be an authorized company employee.

“He had an ID and spoke like someone who fully works with the company. By the time I realized what was happening, the money had already been moved from my account. Right now, we are the ones under pressure,” Musimenta said.

Sources familiar with the matter say Tumusiime Wyclif is currently being held at Luzira Prison as investigations continue.

Attempts to obtain an official response from Flow Uganda were unsuccessful, as several calls reportedly went unanswered. A company representative contacted for comment declined to speak on the allegations.

Flow Uganda is a financial technology company that provides short-term working capital and float loans to mobile money agents and small business operators in Uganda. The company offers unsecured digital loans aimed at helping agents manage liquidity and grow their businesses.

According to reports from financial inclusion and investment platforms, Flow Uganda has operated in the country since around 2018 and has reportedly disbursed hundreds of thousands of loans to mobile money agents nationwide.